Quality Assurance – Self Paced

The Quality Assurance Course 2025 is a comprehensive, AICTE-approved program designed for professionals, managers, and students who want to master quality control, continuous improvement, and ISO-compliant quality management systems. This course provides an in-depth understanding of Total Quality Management (TQM), quality tools and techniques, ISO standards, and Lean Six Sigma principles, enabling learners to drive quality excellence in manufacturing and service industries.

Participants will gain hands-on experience with statistical process control, quality documentation, audits, and process improvement methodologies. By the end of the program, learners will be equipped to implement quality assurance strategies, reduce operational inefficiencies, enhance customer satisfaction, and ensure compliance with international quality standards.

Course Curriculum Highlights:

Module 1: Foundations of Quality and Continuous Improvement

• Definitions of Quality: Product vs Process Quality

• Importance of Quality in Business Performance

• Introduction to TQM, Deming’s 14 Points, Juran’s Trilogy, and Crosby’s Philosophy

• Continuous Improvement and the PDCA Cycle

Module 2: Tools and Techniques for Quality Control

• 7 Quality Tools: Check Sheets, Pareto Charts, Fishbone Diagrams, Flowcharts, Histograms, Control Charts (X-bar, R-chart), Scatter Diagrams

• Statistical Process Control (SPC): Understanding Common vs Special Cause Variation

Module 3: Quality Management Systems and ISO Standards

• ISO 9000 Family of Standards & Key Elements of ISO 9001:2015

• Quality Documentation: Quality Manual, SOPs, Work Instructions

• Conducting Internal & External Audits and Compliance

Module 4: Applying Quality in Projects and Operations

• Quality in Manufacturing vs Services

• Lean Principles & Six Sigma Overview

• Cost of Quality: Prevention, Appraisal, Internal/External Failure

• Measuring Customer Satisfaction & Case Studies of Quality Improvement Initiatives

This course equips learners with practical quality assurance skills, audit capabilities, and process improvement expertise, making them industry-ready for roles in quality management, process improvement, and compliance auditing.